AI that answers — even when your team is busy.

Phone

Inbound and outbound AI voice on Twilio or your SIP trunk — natural speech, IVR-style menus, transfer, and disposition tracking.

• • 24/7 inbound receptionist that never misses a ring
• • Outbound dialers for reminders, renewals, and lead follow-up
• • Live transfer to operators with full call context

WhatsApp

WhatsApp Business messaging with templates, paced campaigns, rich menus, and the same agent + knowledge used on voice.

• • Approved template outreach for OTP, reminders, and promos
• • Two-way support chats with flow automation
• • Campaign pacing and audience reuse

SMS

Short messages for reminders, OTP, confirmations, and paced outbound SMS runs when customers prefer text.

• • Appointment and payment reminders
• • OTP and secure action prompts
• • Scheduled campaign sends with rate limits

Email

Inbound support mail and outbound email campaigns — same Careline agent, flows, and knowledge as chat and voice. Thread replies into the operator desk when a human is needed.

• • Shared inbox for support@ and branded addresses
• • Outbound email campaigns with pacing and quiet hours
• • Reuse flows, knowledge, and Transfer handoff

Website plugin

Embed Careline chat on your site — brandable widget, welcome message, and the same flows your agents use everywhere else.

• • One-line install with site key + theme controls
• • Capture leads and FAQs while visitors browse
• • Included on Free trial and paid plans

Messenger

Answer Facebook Page / Messenger conversations with Careline agents — menus, knowledge, booking, and handoff.

• • Connect a Facebook Page once and go live
• • Same flow library as WhatsApp and voice
• • Ideal for retail, hospitality, and community pages

Telegram

Connect a Telegram bot for structured support, FAQs, and service journeys where your audience already chats.

• • Bot-based support and status updates
• • Menus and forms that mirror your Careline flows
• • Useful for tech-savvy and diaspora audiences

Instagram

Handle Instagram DM conversations with the same Careline agent — product questions, bookings, and campaign replies.

• • Turn DMs into bookings and support tickets
• • Stay on-brand for hospitality, retail, and clinics
• • Reuse knowledge and flows from other channels

Fintech & financial services

Cut queue time on card, loan, and account FAQs while keeping regulated steps behind OTP and human review.

Banking

Deflect routine IVR volume, collect documents before the branch visit, and escalate fraud or disputes to people fast.

MFS (mobile financial)

Scale high-volume wallet support with automated PIN/KYC paths and clear complaint handoff.

Telecom

Automate the top billing and plan FAQs, push proactive outage SMS/WhatsApp, and free agents for complex cases.

Healthcare & clinics

Answer every booking call 24/7, capture intake before the visit, and keep clinical staff focused on patients.

Customer care

Resolve repetitive tickets with AI, route priority issues with context, and raise CSAT without adding headcount.

Insurance

Speed quote and claim updates, collect KYC docs automatically, and nudge renewals before policies lapse.

Hotel & hospitality

Never miss a booking inquiry, handle late-night guest requests, and confirm stays on WhatsApp or voice.

Government & civic

Reduce counter queues with bilingual self-service and structured complaint intake.

Election & civic outreach

Reach voters at scale with compliant outreach and accurate polling FAQs.

Retail & ecommerce

Recover carts, answer pre-purchase questions instantly, and automate post-purchase status.